A statement about the Novel Coronavirus pandemic
To all of our subscribers, business friends, authors and customers …
The COVID-19 pandemic continues to pose a serious threat to public health across the world. With ever-stricter measures to minimise infection being introduced it's inevitable that, at some point, Veloce and its services will be affected. Mail providers and couriers, including Royal Mail, have all been affected, and continue to suffer disruption in some locations. This means that whilst we continue as normal to process and pack your orders, postal services may be affected, leading to longer than normal postal times.
Currently, we have experienced only minimal postal disruption, and nearly all of our books have been received on-time, or with delays of less than 48 hours. However, with constantly changing guidelines from Government, there is always a risk of further disruption.
We have not yet reached a position where we need close our HQ or have our staff self-isolate, but we appreciate that many of our international partners and distributors are already, or will be imminently, in this position. At some point, Hubble & Hattie may also be required to take more drastic measures, probably at short notice, but we have made preparations to minimise disruption as far as is possible.
Whilst we will do our best to mitigate trading problems as they emerge, the wellbeing and safety of our staff has to be our top priority, so we would ask you to please bear with us during this difficult time.
We will be monitoring general business and public communications, and will do our best to respond appropriately. However, it's very likely that there will be disruption or delay to orders, and such disruption could last for a number of weeks. Whatever comes our way, we will continue to do our utmost to ensure you receive the best possible service.
We intend to keep you updated, via email and social media, regarding any significant changes at Veloce, and about potential issues with order processing and fulfilment.
Wishing you all good health.
Hubble & Hattie
The COVID-19 pandemic continues to pose a serious threat to public health across the world. With ever-stricter measures to minimise infection being introduced it's inevitable that, at some point, Veloce and its services will be affected. Mail providers and couriers, including Royal Mail, have all been affected, and continue to suffer disruption in some locations. This means that whilst we continue as normal to process and pack your orders, postal services may be affected, leading to longer than normal postal times.
Currently, we have experienced only minimal postal disruption, and nearly all of our books have been received on-time, or with delays of less than 48 hours. However, with constantly changing guidelines from Government, there is always a risk of further disruption.
We have not yet reached a position where we need close our HQ or have our staff self-isolate, but we appreciate that many of our international partners and distributors are already, or will be imminently, in this position. At some point, Hubble & Hattie may also be required to take more drastic measures, probably at short notice, but we have made preparations to minimise disruption as far as is possible.
Whilst we will do our best to mitigate trading problems as they emerge, the wellbeing and safety of our staff has to be our top priority, so we would ask you to please bear with us during this difficult time.
We will be monitoring general business and public communications, and will do our best to respond appropriately. However, it's very likely that there will be disruption or delay to orders, and such disruption could last for a number of weeks. Whatever comes our way, we will continue to do our utmost to ensure you receive the best possible service.
We intend to keep you updated, via email and social media, regarding any significant changes at Veloce, and about potential issues with order processing and fulfilment.
Wishing you all good health.
Hubble & Hattie
Get in touch
Don't be a stranger! Call us …
Dog & Bone
+44 (0) 1305 260068
E-mail
info@hubbleandhattie.com
Snail Mail / Carrier Pigeon
Click here for our address
Dog & Bone
+44 (0) 1305 260068
info@hubbleandhattie.com
Snail Mail / Carrier Pigeon
Click here for our address
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Get in touch
Don't be a stranger! Call us …
Dog & Bone
+44 (0) 1305 260068
E-mail
info@hubbleandhattie.com
Snail Mail / Carrier Pigeon
Click here for our address
Dog & Bone
+44 (0) 1305 260068
info@hubbleandhattie.com
Snail Mail / Carrier Pigeon
Click here for our address
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Hubble & Hattie is an imprint of Veloce Publishing Limited
Registered in UK, number 2647617. Registered office: Veloce House, Parkway Farm Business Park, Middle Farm Way, Poundbury, Dorchester, DT1 3AR, England +44 (0) 1305 260068•••••••• +44 (0) 1305 250479•••••••• info@hubbleandhattie.co.uk